Customer Acknowledgment

By using our services, the client (hereinafter referred to as the "Client") acknowledges having carefully read, understood, and accepted all the terms and conditions stated in this document. This document constitutes a legally binding contract between the Client and Trader Markets ("Trader Markets," "Company," "we," "our"), defining both Trader Markets’ and its clients’ responsibilities and rights in relation to the services provided by the Company.

General Risk Disclosure

Trading derivatives and/or currencies carries a high risk of loss and is not suitable for everyone. These services are offered by the Company and include indices, commodities, currencies, and metals for trading purposes. By using the Company’s services, the Client understands the inherent risks and acknowledges all associated responsibilities and costs. Trader Markets has provided a detailed risk disclosure statement, which the Client must read, understand, and accept.

Risk Warning: Forex trading and derivatives involve a high level of risk to your capital. Therefore, you should only invest funds that you can afford to lose.

Company Details

Trader Markets is a registered trademark of ATOME Ltd, a company registered in Seychelles under registration number 367742 and license no. SL055 issued by the Financial Services Authority (FSA).

All complaints may be addressed to the provided email address and/or phone number and will be resolved according to the complaint management policy described in this document.

Definitions

• "Trader Markets": Refers to the Company, its affiliates, subordinates, and their beneficiaries.
• 'Client': Refers to the client(s), the party(ies) using the Company’s Services and having declared compliance with the General Terms and Conditions stated in this document.
• 'Agreement': Refers to this document as well as any other formal written statements, agreements, authorizations confirmed by the Client.

Applicability of the Terms and Conditions

The General Terms and Conditions enter into force and bind both the Client and the Company to all obligations and rights established at the moment the Client begins trading using Trader Markets’ services and technologies. If the Client cannot formally waive the General Terms and Conditions for any reason, this does not affect the Client’s rights and obligations. The Client’s trading activities within the Company are sufficient to confirm the Client’s consent and acceptance of the General Terms and Conditions. The headings and technical terms used in this document are provided for reference only and will have no real effect nor restrict any provision of the General Terms and Conditions.

The legal documentation presented on the official website is the sole documentation of the Company, which can be provided as a reference to clients upon request. Additional certificates may be provided during personal meetings and conferences.

Registration and Eligibility

Registration

For identification purposes and to comply with current laws and regulatory requirements, the Client agrees to provide valid identification documents and any additional mandatory information requested by the Company. These documents and information verify the Client’s identity, thereby preventing fraud and other illegal activities. If the Client fails to provide the necessary documents, the Company reserves the right to restrict the use of the Service and/or the Client’s trading account.

Eligibility

By using the Company’s services, the Client declares and warrants that they are eligible to accept the agreements stated in this document and that no law or jurisdiction is violated. The services provided by Trader Markets are intended solely for clients who are not prohibited by the laws of any applicable jurisdiction from entering into trading-related agreements. The Client undertakes to ensure that their use of the Services complies with all applicable laws, statutes, and regulations. The Company will not be liable for any illegal or unauthorized use of the Services by the Client. It is strongly recommended that the Client consult a legal advisor in the applicable jurisdiction if they have any doubts about the legality of using the Services.

Company Offers

Trader Markets offers a variety of trading services to its clients, including derivatives, Forex, commodities, and more, as indicated on the Company’s website. You acknowledge that any loss or profit incurred due to volatile market conditions will be at your own risk.

Communication

You acknowledge that all communications from the Company will be conducted in electronic form via the Trader Markets website and other Company communication channels intended for clients.

Funding and Withdrawal of Funds

The Client must submit a formal withdrawal request, which will be initiated by the Company. For a withdrawal request to be approved, the Client affirms that their account is not overdue, that they have complied with the Company’s policies, and that the trading account has no pending transactions. Furthermore, the Client must comply with the Bonus Guidelines stated in this document if the withdrawal request is related to bonuses.

The same percentage of the amount requested for withdrawal will be deducted from the Client’s credit funds. The approved withdrawal request will be sent to the Client in the same manner it was received by the Company. The Company will not be responsible for any transfer fees or other charges related to the withdrawal. Trader Markets reserves the exclusive right to reject any other withdrawal procedure requested by the Client and will recommend the most viable method.

Funds transferred by card will be sent by the Company in the same amount that was deposited by the Client. Transfers to a bank account for larger withdrawal requests will be processed within three to five business days. Any wire transfer withdrawal transaction will be limited to a minimum of 50 euros.

Refund Policy

If the Client funded their account using a credit card, the payment will be automatically charged to that card. If, for any reason, the Client changes their mind about funding, the Client may have the right to request a refund of their remaining balance, while the General Terms and Conditions apply to persons who have received a bonus from the Company.

When requesting a refund, the Client must provide all necessary information required by the Company and comply with the KYC policy. The Client must have no open or pending transactions on their trading account. The refund request will be processed by the Company’s respective department within two business days. The necessary information will be requested by the Company via email.

The Company is not obligated to inform the Client of the confirmation of their refund request and may approve or reject the refund request at its discretion. If the Company provides confirmation of the refund request, the Client will receive it via email. After the Client’s refund request, all credentials, accounts, and memberships with the Company will be deactivated.

The Client understands and acknowledges that refunds will be processed through the same mode and account where the deposit was made.

Client Funds

Trader Markets is authorized to hold the Client’s funds for trading purposes. Losses and gains after trading will be deducted or deposited into the Client’s trading account.

The Company reserves the right to close accounts holding a minimum investment of 100.00 USD and to apply any necessary fees without prior notice to the Client.

In the event of inactivity for one year, the Company may charge maintenance fees to keep the account accessible.

Client Representative and Fund Transfer

If the Client authorizes a third party to manage their trading account, the Client affirms that this action is carried out at their own risk, as Trader Markets cannot be held responsible for such actions and is not required to provide recommendations regarding them. The Company reserves the right to refuse the appointment of a representative and may reject transactions carried out on the Client’s behalf.

If a request for a fund transfer between two client accounts is initiated, both parties must submit a formal request subject to approval. Trader Markets may reject fund transfer requests.

Client Responsibilities and Acknowledgments

• By using the Company’s Services, the Client affirms that they are capable of participating in financial investment activities and are of legal age according to the applicable jurisdiction.
• The Client is not a politician and is in no way affiliated with or connected to a politician.
• The Client uses funds for trading that are legally obtained and does not accrue interest on their account.

Additionally, the Client acknowledges that upon the expiration of a contract or an asset, failing to close pending transactions may result in an automatic exit; transactions will be closed accordingly. An exemption from the automatic exit is possible, provided that the account is in good standing, in which case transferring to another liquidity provider is optional.

All conversations between the Client and Trader Markets personnel may be recorded electronically with or without notice. These recordings may be used to clarify and resolve disputes and/or legal precedents that might arise. It is further acknowledged that these recordings are the exclusive property of the Company; therefore, Trader Markets reserves the right to refuse to provide the requested recordings.

Bonus Guidelines

By using the Company’s Services, the Client asserts their eligibility to receive bonuses. For the convenience of Clients, the Company may, from time to time, launch promotions and grant bonuses subject to separate, specific terms and conditions defined by the Company.

The bonuses and/or profits obtained through such bonuses can only be withdrawn by the Client if the required trading volume, as determined by Trader Markets, is reached (a minimum trading volume of $10,000 for every $1 of bonus). The Company reserves the right to modify the bonus terms and conditions at any time without notice.

If the Client uses bonuses on their trading account, the Client cannot withdraw the profits generated without meeting the required conditions and trading volume. The investment can be withdrawn in up to ten installments, provided the bonus guidelines are not met.

In the event of suspected fraudulent activity related to bonuses and/or promotions, the Company may, at its sole discretion, cancel the bonus or promotion, block the Client’s trading account, and return the balance to the Client.

Client Fund Blocking and Currency Conversions

Trader Markets considers funds held on behalf of the client as client funds. The Company maintains and keeps accounting records of client funds in accordance with the terms and conditions of the banks and credit institutions where these funds are guaranteed and transferred.

Trader Markets coordinates with various credit institutions; a complete list of these credit institutions can be found on the official Company website or, as applicable, on the relevant electronic trading platform.

Given the speculative nature of online trading, by accepting these General Terms and Conditions, the client undertakes not to request a refund for the service. The client is obliged not to request a chargeback for the service, considering that the trading platform maintenance, client area, news, and signals are part of the services provided.

The process of transferring funds to the Client’s trading account with the Company will depend on the payment method used by the Client and the processing time defined by the specific processor.

In order to execute orders and/or transactions, the Company reserves the right to carry out currency conversions without notifying the Client. The Client acknowledges the risk that may arise from any currency conversions.

Fees, Commissions, and Other Costs

Clients may be required to pay costs and fees described in Trader Markets’ service fees, including agreed-upon commissions. All amounts owed will be deducted from the client’s trading balance. Without notice, the Company reserves the right to change spreads on any instruments due to the volatile nature of the market.

The payments stipulated in this document include revenue shares, commissions, rebates, and spreads for third parties who have established professional relationships with Trader Markets personnel and clients.

Clients are solely responsible for settling taxes, while the Company is not required to provide any recommendations regarding tax obligations, filings, or declarations. Failure to pay the amount owed to the Company on time is subject to an interest rate of 4% per annum and additional daily interest (as determined by the Company), which will accumulate until the amount due is settled.

In the event of reserving stocks and other liquidities, if an order has not been executed, the amount will be deducted from the account in proportion to the order’s value. When a transaction is pending on the transit account, it may be closed in fractional lots, offsetting the negative loss from the total profit.

Deposit Requirements and Deposit Margin

Funds are required to open orders and/or execute transactions. Additionally, the Company requires that the Client maintain a specific amount of funds in the Trading Account for security reasons. Instruments have different margin specifications and may be subject to change at any time. Trader Markets may impose maximum requirements in order to comply with various jurisdictions. If the Client does not maintain the minimum required margin, the Company reserves the right to close all open positions and liquidate the account without notice.

The Client’s funds for margin must be provided only in the form of real money, unless otherwise agreed by the Company. It is the Client’s responsibility to monitor their account and margin level, whereas Trader Markets may choose to limit transactions and trades and to increase the amount in the Trading Account following a margin call.

Policy Against Arbitrage, Manipulation, and the Use of Expert Advisors

Trader Markets strictly prohibits any form of arbitrage and manipulation of its platform. Exploiting latency and price feeds, connectivity delays, and transaction errors is not tolerated. Scalping activities and the use of Expert Advisors are not permitted. Profits obtained through such activities may result in the cancellation of transactions, the blocking of the Client’s trading account, and any necessary adjustments without notice.

Policy on Derivatives

The Client may place orders using their desktop computer or mobile phone. The Company reserves the right to execute orders based on the Client’s access data and on behalf of the Client, according to the requests made.

The Company may set deadline hours for accepting Client instructions for orders. If the Client has not placed an order, an order instruction, or a complete instruction related to the placement, the Company will not be responsible for such failure. Trader Markets may, but is not obligated to, execute the Client’s orders outside of normal trading hours.

Orders may be placed, updated, or deleted during the established trading time. If not executed, they remain valid for the following day. The Company may, at its sole discretion, close open positions and/or open forward positions if it deems necessary.

The Client may transfer their trading account for temporary management if their account displays positive statistical data and is considered liquid by the bank.

CFDs, Forex, and other financial instruments are complex products. These products are volatile in nature, with market conditions likely to change whenever deemed necessary, without notice. Market conditions include, but are not limited to, leverage, swaps, rollover fees, contract sizes, spreads, and price quotes.

Restriction on Investment Advice

Based on what the Company considers reliable, Trader Markets and its entire workforce may provide the Client with investment advice and market signals. This information may be provided solely by a broker and may not be accurate and/or verified. Assessing any recommendations remains at the Client’s sole discretion.

Dispute Resolution

If the Client notices a discrepancy between the officially displayed trading results and those the Client believes should be displayed (for example, an order was not displayed or was modified; a position that should have been opened is closed; the appearance of additional positions and/or orders, etc.), the Client must take immediate action to remedy the situation or immediately close the position(s).

Subsequently, the Client must contact the Company’s representative through the available means of communication or by using the contact details provided on the Company’s official website.

If the Client fails to comply with these actions, they waive any right they might have had against Trader Markets regarding this discrepancy. This means that for all of the Client’s portfolio configurations, the Client assumes full responsibility for not having taken the corresponding actions, regardless of the subsequent impact on profits or losses.

All complaints must be submitted to Trader Markets in writing at the email address: [email protected].

Within thirty (30) business days, Trader Markets must review any written complaint, if it is sufficiently documented, and present its position to the Client.

The Client shall not make any public statement in any form about their complaint for thirty (30) business days. If the Client breaches this clause, they agree to pay Trader Markets damages for reputational loss in the amount of $100.00 for each infraction, up to a cumulative maximum of $10,000.00.

The Client and Trader Markets undertake to use their best efforts to resolve any dispute in good faith and constructively. The Client acknowledges and agrees that threats and/or blackmail against Trader Markets are prohibited and constitute legitimate grounds for terminating negotiations and immediately ending any business relationship.

Without prejudice to any other right of Trader Markets under these Terms, if the parties are in dispute regarding a trading mandate, Trader Markets shall have the right, in its sole discretion and without notice, to accept any advice and take any action it deems reasonable to limit the maximum amount affected by the dispute. Trader Markets shall not be liable to the Client and shall have no obligation to the Client with respect to fluctuations and risks in trading.

The dispute between the Client and the Company shall be governed by the jurisdiction of the Seychelles.

Compensation

You acknowledge that Trader Markets and its associates will not be liable for any loss, cost, expense, or damage that may arise if the Client fails to meet their obligations under this agreement. Trader Markets shall be exempt from any liability for claims that may have been caused by any system and/or equipment error of either Trader Markets or the Client, delays, errors, or failures in the execution of any instruction on behalf of the Client, the Client representative’s actions, and market recommendations based on market data.

Copyright and Confidentiality

The information contained on the official website, trademarks, copyrights, and intellectual property rights are the exclusive property of Trader Markets and its licensors. Any third-party materials shall not be modified, published, or distributed by clients and/or any other third party.

In accordance with the Company’s data protection policy, employees from all departments may not conduct video meetings with the Company’s clients. A private meeting is available upon request.

Any request for a video meeting from one of the representatives will be considered a direct violation of the terms and conditions.

Termination and Modification

This Agreement may be terminated by the Client at any time, subject to at least five business days’ notice, provided that the Client has no open positions and owes no amount to Trader Markets. The Client may inform the Company of the termination by email. The termination shall become effective immediately upon receipt and confirmation by the Company.

Termination of this Agreement does not release any of the parties from any obligation under this Agreement. Neither does it affect any transaction delivered and agreed upon in this Agreement nor exonerate the Client from any liability that may arise after termination. If the Client is unwilling to fulfill their prior obligations to the Company, Trader Markets reserves the right to cancel the Agreement and recover all profits generated through the Company’s services.

Trader Markets has the exclusive right to make any modifications, updates, or changes to the Terms and Conditions and to provide prior notice.

Company Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Email: [email protected]
Contact: WhatsApp only: +44 750 835 2230